Terms of service

Terms & Conditions – LunaEase

Last Updated: April 9, 2026

Welcome to LunaEase. These Terms & Conditions (“Terms”) govern your use of our website www.lunaease.in and the purchase of products from our store.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General Information

LunaEase (“we”, “our”, “us”) operates this website and provides products including period care essentials such as reusable period panties and heat therapy massagers.

We reserve the right to update, change, or replace any part of these Terms at any time.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into a binding contract

  • You will provide accurate and complete information

3. Products & Services

  • All products are subject to availability

  • We reserve the right to limit quantities

  • Product descriptions and images are for illustrative purposes and may slightly vary

4. Pricing & Payments

  • All prices are listed in INR (₹)

  • We reserve the right to change pricing at any time without notice

  • Payments are processed securely via third-party gateways

  • We do not store your payment details

5. Orders & Acceptance

  • Once you place an order, you will receive a confirmation

  • We reserve the right to cancel or refuse any order at our discretion

  • Reasons may include suspected fraud, incorrect pricing, or stock issues

6. Shipping & Delivery

  • Orders are typically processed within 1–3 business days

  • Delivery timelines may vary based on location

  • Delays may occur due to unforeseen circumstances

7. Returns & Refunds

  • Returns and refunds are subject to our Refund Policy

  • Due to hygiene reasons, certain products may not be eligible for return

  • Refunds (if applicable) will be processed within a reasonable timeframe

8. Intellectual Property

All content on this website (logos, images, text, graphics) is the property of LunaEase and is protected by applicable laws.

You may not reproduce, distribute, or use any content without our written permission.

9. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to hack, disrupt, or misuse the website

  • Provide false or misleading information

10. Limitation of Liability

LunaEase shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Delays or failures beyond our control

  • Misuse of products

11. Indemnification

You agree to indemnify and hold LunaEase harmless from any claims, damages, or expenses arising from your misuse of our Services or violation of these Terms.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.

13. Privacy

Your use of our Services is also governed by our Privacy Policy.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Maharashtra, India.

15. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

16. Contact Information

For any questions regarding these Terms, contact us:

📧 Email: support@lunaease.in
📍 Address:
Sanghvi Garden Complex, Shop No. 05
Manpada Road, Dombivli East
Kalyan, Maharashtra – 421204
India

LunaEase 🌙 — Designed for Comfort, Built on Trust