Refund policy
Refund & Return Policy – LunaEase
Last Updated: April 12, 2026
At LunaEase, we are committed to providing premium quality products and a worry-free shopping experience. This policy outlines the terms for returns, replacements, and refunds.
1. 7-Day Return Window
We offer a 7-day return/replacement policy from the date of delivery.
To be eligible, your item must:
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Be unused, unwashed, and in original condition
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Be in original packaging with all tags intact
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Include proof of purchase (order ID / invoice)
2. Non-Returnable Items (Important)
Due to hygiene and safety reasons, the following items are not eligible for return or exchange:
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Reusable period panties (if opened or tried on)
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Any product that has been used, washed, or altered
👉 This is to ensure the highest standards of hygiene for all our customers.
3. Damaged, Defective, or Wrong Product
We offer FREE replacement if you receive:
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A damaged product
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A defective item
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Incorrect product or size
📌 To claim:
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Contact us within 48 hours of delivery
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Share clear photos/videos as proof
Once approved, we will arrange a replacement at no extra cost.
4. Refunds (If Applicable)
Refunds are only applicable in the following cases:
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Product is out of stock after order
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Replacement is not available
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Order is cancelled before shipping
💳 Refunds will be processed to the original payment method within 5–7 business days
5. Order Cancellation
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Orders can be cancelled before dispatch only
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Once shipped, cancellation is not allowed
6. Return Process
To initiate a return/replacement:
📧 Email us at support@lunaease.in
Include:
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Order ID
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Reason for request
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Supporting images/videos
Our team will respond within 24–48 hours
7. Shipping Charges
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Free replacement shipping for damaged/incorrect items
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No return shipping applicable for non-returnable items
8. Refund Delays (If Any)
If you haven’t received your refund:
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Check your bank account
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Contact your payment provider
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Or reach out to us for assistance
9. Policy Updates
We reserve the right to modify this policy at any time. Changes will be updated on this page.
10. Contact Us
For any questions or concerns:
📧 Email: support@lunaease.in
📍 Address:
Sanghvi Garden Complex, Shop No. 05
Manpada Road, Dombivli East
Kalyan, Maharashtra – 421204
India