Privacy policy

Privacy Policy – LunaEase

Last Updated: April 12, 2026

LunaEase (“we”, “our”, “us”) operates this website and store to provide you with a seamless shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.lunaease.in (the “Services”).

LunaEase is owned and operated in India. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, phone number, email address

  • Shipping & Billing Information: Address, city, state, postal code

  • Payment Information: Processed securely via third-party payment gateways (we do not store card details)

  • Account Information: Username, password, preferences

  • Transaction Data: Products viewed, cart items, purchase history, returns

  • Communication Data: Messages sent to customer support

  • Device Information: IP address, browser type, device data

  • Usage Data: Pages visited, time spent, interactions

2. How We Collect Information

We collect data:

  • Directly from you (when you place orders, sign up, or contact us)

  • Automatically (through cookies and tracking technologies)

  • From third-party service providers (payment, analytics, shipping partners)

3. How We Use Your Information

We use your personal information to:

  • Process and deliver orders

  • Provide customer support

  • Manage your account

  • Improve website performance and user experience

  • Send order updates and service-related notifications

  • Send promotional offers via email, SMS, or WhatsApp (only with your consent)

  • Prevent fraud and ensure secure transactions

  • Comply with legal obligations

4. Sharing Your Information

We may share your data with:

  • Payment gateways (for secure transactions)

  • Shipping and logistics partners

  • Analytics and marketing tools

  • Service providers working on our behalf

We do not sell or rent your personal information to third parties.

5. Cookies & Tracking Technologies

We use cookies to:

  • Enhance your browsing experience

  • Store preferences

  • Analyze traffic and performance

You can disable cookies through your browser settings.

6. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal data. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Opt-out of marketing communications

  • Withdraw consent at any time

To exercise your rights, contact us using the details below.

9. Third-Party Services & Shopify

Our store is powered by Shopify. Your data may be shared with Shopify and its partners to provide and improve services. Third-party platforms may have their own privacy policies, and we are not responsible for their practices.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

11. International Data Transfers

Your information may be processed outside India. We ensure appropriate safeguards are in place to protect your data.

12. Legal Compliance

We comply with applicable Indian data protection laws and regulations regarding the collection and processing of personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

14. Contact Us

For any questions or requests regarding this Privacy Policy, contact us:

📧 Email: support@lunaease.in 
📍 Address:
Sanghvi Garden Complex, Shop No. 05
Manpada Road, Dombivli East
Kalyan, Maharashtra – 421204
India

LunaEase 🌙 — Your Comfort, Our Priority