Shipping policy
Shipping Policy – LunaEase
Last Updated: April 9, 2026
At LunaEase, we strive to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping process, timelines, and important details.
1. Order Processing Time
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All orders are processed within 1–3 business days
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Orders are not processed on Sundays or public holidays
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You will receive a confirmation once your order is shipped
2. Delivery Time
Estimated delivery timelines:
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Metro Cities: 3–5 business days
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Other Locations: 5–7 business days
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Remote Areas: 6–9 business days
👉 Delivery time may vary based on your location and courier availability.
3. Shipping Charges
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🚚 Free Shipping on all prepaid orders
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💰 Cash on Delivery (COD) available (additional charges may apply)
4. Order Tracking
Once your order is shipped, you will receive:
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Tracking ID via SMS / Email / WhatsApp
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Real-time tracking updates
5. Delays & Exceptions
While we aim for timely delivery, delays may occur due to:
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High demand or sale periods
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Weather conditions or natural disruptions
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Courier partner issues
We appreciate your patience in such situations.
6. Incorrect Address / Delivery Issues
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Please ensure your shipping details are accurate
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We are not responsible for delays due to incorrect address or unavailability
7. Failed Delivery Attempts
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Courier partners may attempt delivery 2–3 times
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If the order is undelivered, it may be returned to us
8. COD Orders
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Please keep cash ready at the time of delivery
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Repeated COD order rejections may lead to restrictions on future orders
9. Damaged Package on Delivery
If you receive a damaged package:
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Do not accept the order if visibly tampered
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Or record an unboxing video
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Contact us immediately for support
10. Contact Us
For any shipping-related queries:
📧 Email: support@lunaease.in
📍 Address:
Sanghvi Garden Complex, Shop No. 05
Manpada Road, Dombivli East
Kalyan, Maharashtra – 421204
India
LunaEase 🌙 — Fast Delivery, Hassle-Free Experience